After the machinery
Services
Installation, maintenance, spare parts, technical support, upgrades and operator guidance for Condori-ProPak machinery — scoped per machine model, project location and technical assessment.
Six service areas
Services That Keep Lines Running
The exact scope of every service depends on the machine model, the project location and a technical assessment by our engineers.
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01 Installation and Commissioning Machines and complete lines are installed, aligned and commissioned on site, and handed over in verified working condition.
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02 Maintenance and Service Planned maintenance and servicing to keep equipment in reliable production condition.
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03 Spare Parts Original spare parts for Condori-ProPak machinery, identified against your machine and configuration.
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04 Technical Support Engineering assistance for operational and technical questions about your machinery and line.
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05 Machine Upgrades Upgrades that bring existing equipment closer to current performance and hygiene expectations.
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06 Operator Training and Guidance Practical guidance so operating teams run the machinery correctly and confidently.
How it works
The Service Process
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Describe Your Situation
Tell us the machine, the site and what you need — service, parts, support or an upgrade.
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Technical Assessment
Our engineers review the machine model, configuration and project location to define the right scope.
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Proposal
You receive a clear proposal for the assessed work — nothing is promised before the assessment.
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Execution and Follow-Up
The agreed work is carried out and followed up with your operating team.
Service requirements always depend on the machine model, the project location and the technical assessment — no scope is confirmed before the assessment.
Technical support
Direct Access to the Engineers Who Built Your Machine
Technical support connects your operating team with Condori-ProPak engineering: operational questions, troubleshooting guidance and advice on parts, settings and product changes.
Describe the machine and the situation through the enquiry form or the direct contact channels, and the appropriate engineer follows up after reviewing your configuration.
Service enquiry
Request Service or Support
Describe your machine and situation — our engineers review it and come back with the appropriate next step.
Planning a New Ice Cream Production Line?
Talk to our engineering team about your required product, production capacity and factory requirements.